Refund Policy

Refund Eligibility

Refunds are issued in the following circumstances:

Items returned within the return policy timeframe
Defective or damaged items received
Wrong items delivered
Order cancellation before shipment
Failed delivery attempts due to incorrect address (after verification)

Refund Methods

Original Payment:Refunds are processed to the original payment method used for the purchase.

Bank Transfer:For cash on delivery orders, refunds are processed via bank transfer to your registered account.

Store Credit:In some cases, refunds may be issued as store credit, which can be used for future purchases.

Refund Processing Time

Refund processing times vary based on the payment method and return verification:

Credit/Debit Cards: 5-10 business days after return verification
Mobile Banking (bKash, Nagad): 3-5 business days after return verification
Bank Transfer: 5-7 business days after return verification
Store Credit: Immediate upon return verification

Partial Refunds

Partial refunds may be issued in the following cases:

Items returned in used or damaged condition (subject to assessment)
Missing items from a multi-item order
Shipping charges (non-refundable unless the return is due to our error)
Discounts or promotional offers applied to the original order

Refund Status

You can track your refund status in your account under "My Orders". You will also receive email notifications at each stage of the refund process:

Pending: Return request submitted, awaiting approval

Processing: Return approved, refund being processed

Completed: Refund has been issued to your account

Contact Us

If you have questions about refunds, need to check the status of your refund, or have concerns about a refund amount, please contact our customer service team. We're committed to resolving any refund-related issues promptly and fairly.